Shipping carrier: YunExpress, USPS, DHL, EMS, Local Post…

Shipping Methods:

Orders are processed when the payment is accepted.

We use Standard Shipping option for most orders. Item will be delivered within 5-10 business days (for US domestic) and 6-13 business days (for international) after production is completed.
Specific details can be found below, section Delivered Time Frame:

Unit: business days
ProductOrder handling timeTransit time [USA]Transit time [International]Costs
Apparel1 – 3 days4 – 7 days5 – 10 days$4.99
Mug1 – 3 days4 – 7 days5 – 10 days$4.99
Blankets3 – 5 days5 – 10 days5 – 10 days$4.99
Canvas, Poster2 – 4 days5 – 10 days5 – 10 days$4.99

Shipping time:
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.

  1. Blankets products: only available in US.
  2. Canvas/ Poster:These packages cannot be delivered to a PO box.
  3. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
  4. In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request. 

+ ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

+ STANDARD SHIPPING:

You can choose Standard Shipping at a cheaper cost but if the goods are lost
when shipped, we will not refund you, if the goods you receive are defective,
broken, … but cause not by you, we will send you a replacement product
or refund you (if you want the refund, you need to send the package back).

NOTE: We send orders to ordering shipping address, not the person on it. Please make sure your shipping address is written correctly to avoid any inconvenience.


+ INCORRECT ADDRESS 

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 
  • We are not responsible if your order gets delivered to the wrong address or returned to sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
  • For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order
  • If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering goduckee.com and if you have any questions, please don’t hesitate to contact us via: [email protected] 

Headquarter: 75 Upper Mealines, Harlow, England CM18 7AJ

Warehouse: 4100 Ardmore Ave, South Gate, CA 90280, United States

Phone 1: +44 7418374989

Support Time: 8:00 AM – 5:00PM (EST) (Mon – Fri)