At Boonaha, we prioritize your satisfaction and are dedicated to providing a seamless experience through our comprehensive return policy. If you need to return an item, our policy generously allows for a 30-day period from the date of purchase. Follow the steps below for a hassle-free return process.

RETURN PROCESS:

To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Once you have the RMA number, securely pack the item in its original packaging, include the provided return form, and send it to the following address: 75 Upper Mealines, Harlow, England CM18 7AJ, Warehouse: 4100 Ardmore Ave, South Gate, CA 90280, United States. Rest assured, we cover the cost of return shipping. Upon receiving and inspecting your return, we will proceed with the return or exchange. Please allow up to 30 days from the receipt of your item for us to complete the process. You will receive an email notification once your return has been processed.

We accept to customer return and exchange in following reasons:

  • Faulty Item Received: If you receive a faulty item, just send us a picture of it to our email along with your order number. We’ll send you a free reshipment. You don’t have to send it back to us. All we’d need would be a picture of the faulty item.
  • Wrong size/Wrong design received: If you’ve received the wrong size/wrong design, please check the order you placed with us. We’ve seen in most of the cases that the wrong size was selected by our customers when they place the order without reading the size guide and description carefully. In cases like those, we only offer discount code 20% to next purchase because we notify very carefully in tittle and description.
  • If you ordered the right size, but still got the wrong one, we’ll be more than happy to send you a free reshipment. 
  • Just let us know with a picture of it and we’ll be there to get it done for you.

We DO NOT accept to customer return and exchange or refund in following reasons:

  • Damage caused by accident
  • The product is as same as description
  • You ordered by mistake / You are no longer interested
  • Improper care, normal wear and tear
  • Break down of colors and materials due to sun exposure
  • Aftermarket modifications, products with water exposure
  • We do not accept return item if you do not love product material. Therefore, please consider carefully before placing orders.

– We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

We will refund items which damaged by our factory or the carrier in case we cannot resend you a new one. Normally, a new replacement will be sent immediately after your requires.

Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, not picking up the packages as requested, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

EXCEPTIONS:

For defective or damaged products, please contact us using the details below to facilitate a refund or exchange.

QUESTIONS:

If you have any inquiries regarding our return policy, do not hesitate to reach out to us at [email protected].

ADDITIONAL NOTES:

Please ensure that the item is unused and in its original condition, with all tags attached. For damaged or defective items, please contact our customer service at [email protected] with your order number and supporting photos. If you encounter any issues or have questions about the return process, feel free to contact our customer service team at [email protected]. Thank you for choosing Boonaha. Your satisfaction is our top priority, and we appreciate your understanding and cooperation throughout the return process.

Email: [email protected]

Headquarter: 75 Upper Mealines, Harlow, England CM18 7AJ

Warehouse: 4100 Ardmore Ave, South Gate, CA 90280, United States

Phone 1: +44 7418374989

Support Time: 8:00 AM – 5:00PM (EST) (Mon – Fri)